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Property Management

The Service Quality Approach To Occupiers's Satisfaction in Rental Housing
沿って Esther Oromidayo Thontteh - により販売されています Dodax EU
コンディション: 新品
¥8,148
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Esther Oromidayo Thontteh Property Management
Esther Oromidayo Thontteh - Property Management

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配達: 2020-12-11 ~ 2020-12-15 の間
販売と配送: Dodax EU

詳細

High-rise building satisfaction goes beyond provision of shelter. It includes, provision of services, utilities such as water supply, electricity, access roads, drainage system, refuse disposal facilities as well as prompt attention to repairs and maintenance. However, most times professionals or organizations in high-rise building management are concerned with the economic value and functionality of the building without considering its satisfaction to the user of space. On this premise, this work evaluates tenant/user satisfaction as a good measure of high-rise building maintenance/building performance. The work adopted a cross-sectional research design approach and analyzed quantitatively.The results show that opinions and expectations of the tenant/occupiers in high rise residential buildings are central to improving service delivery by property management firms toward customer satisfaction. Effective property management should be customer driven. Tenants are highly dissatisfied with communication, creating a gap between customer expectation and perception of service quality. Lack of interaction becomes a major reason for non-satisfaction of service quality.

共演者・アシスタント

著者 Esther Oromidayo Thontteh

商品詳細

DUIN 22P8A0DK0F3

GTIN 9783659116759

発売日 18.06.2018

言語 英語

ページ数 184

Product type 文庫本

寸法 220 x 150 x 11  mm

製品重量 293 g

¥8,148
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